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Zomato Pay and Swiggy Diner may have a negative impact on the restaurant industry in the long run: NRAI

Due to Zomato and Swiggy’s new offers, the National Restaurants Association of India (NRAI) has launched a full-scale campaign against them.

The NRAI asked all of its partner restaurants to make “educated decisions” on Swiggy Diner and Zomato Pay because they could “adversely impact” the whole restaurant business in the long run, according to a statement. Partner restaurants can use Zomato Pay to focus engagement by giving customers discounts and promotions through the app. Additionally, it offers customers that access the app directly a payment facility. On the other hand, Swiggy Diner enables customers to reserve tables at restaurants at “discounted prices.”

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