The huge volume of orders over the holiday season, according to an Amazon delivery person from the previous year, “makes life terrible.” If this year’s customers tell their hired workers to “Alexa, thank my driver,” they will receive a $5 tip. The DC Attorney General is suing Amazon for allegedly misleading customers by utilising gratuities to pay couriers’ base salaries, according to other news that has surfaced today.
According to Bloomberg, Amazon spokesperson Maria Boschetti said in a statement that “consumer trust is crucial to us.” “This complaint, which has no merit, relates to a procedure we changed three years ago. As part of a deal with the FTC from last year, all of the customer tips in question had already been given to drivers.
The company claims it is holding a promotion in conjunction with the launch of the new thank you feature to mark the upcoming achievement of 15 billion products delivered. A driver will receive $5 if they are among the first 1,000,000 people to receive a thank you. The top five drivers will each get a $10,000 bonus and an additional $10,000 will be donated to the charity of their choice.
That means that through this campaign, Amazon will pay its employees around $5.1 million. For example, Amazon paid anti-union consultants more than $4.3 million last year. Beryl Tomay, vice president of Last Mile Delivery at Amazon, stated in a news release that “for drivers, it’s more than simply the goods that they carry – they establish relationships with customers, offer assistance to the community in difficult times, and occasionally play the role of the unexpected hero.”